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Frequently Asked Questions
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Who am I buying from?
Second Chance Industries is a Stocking distributor for laser printer parts & supplies including: - OEM Printer Parts
- Aftermarket Printer Parts
- Maintenance Kits
- Refurbished Printer Parts
- Advance Exchange Printer Parts
- OEM toners
- OEM Open Box Toners
- OEM Ugly Box Toners
- Compatible Toners
Our mission is to help you save money and prolong the life of your printer.
What is your Shipping Policy?
Why Buy Just One??? Shipping discounts provided when you purchase multiple items. - We ship via UPS Ground or U.S. Postal to the lower 48 states.
- For expedited shipping, we also offer UPS 2nd Day Air and UPS Next Day Air Saver.
- WE DO NOT SHIP TO PO BOXES.
- Our shipping costs are clearly stated in each listing based on actual UPS rates.
Do you ship internationally?
No
What is your Return Policy?
We accept returns if: - We ship the wrong item
- The item is defective
- The item is not as described
Returns for any other reason may be accepted at our discretion and may have a 25% restocking fee.
What Customer Service help do you offer?
Contact Info Email: ed@second-chance-industries.com Mailing Address: 4658 N. Hiatus Rd. Sunrise, FL 33351 954-572-1377 Voice 954-572-1375 Fax Our Hours (EST): Mon - Fri: 9am - 6pm Sat - Sun: Closed All emails will be responded to promptly during these customer service hours. Questions submitted outside of these hours will receive a reply on the next business day.
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